Frequently Questions

Orders are eligible for a full refund if returned to us within 14 days of receiving your order

Merchandise must be unworn, unwashed, undamaged and free of any alterations with all tags attached. Footwear must include original shoe box in original condition without postal labels.

All Sale items and items purchased at a discount are Final Sale. For any questions, please contact

The following items cannot be returned or exchanged; Swimwear, Jewelry, Sale items and any other items marked as FINAL SALE.

Final sale purchases are not redeemable for any type of store credit, exchange or refund.

Returns will be issued as credit to the original form of payment. If not they will be issued in the form of store credit.

If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, damage, alterations, or misuse.

Please enclose a copy of the receipt and completed return form. Make sure to put your order number on the label. Please track your package. We are not responsible for lost packages. Please note, that shipping charges are nonrefundable. A $10 shipping fee will be applied if you received free shipping and are returning the items. Please contact our customer service department with any questions.

Once your order is shipped, we will email you with a confirmation to the email provided at checkout. Please track your item with the tracking number, as Jetsetbella is not responsible for any lost or stolen packages.

Please email us at and we will assist you as soon as possible.

If you want to cancel your order or an item from your order, contact us at as soon as possible and we will try our best to accommodate. Once an order is processed, it cannot be canceled. You can return your order once you receive it. See returns and exchanges for more info.

If any item you want is out of stock, please email us at info@jetsetbella with the Item description including size and color and we will do our best to get it back in stock for you.

Standard Shipping:

We offer free standard shipping on orders over $150. Shipping for order under $150 will be a flat rate of $8.00. Orders with standard shipping will ship via USPS or UPS on BUSINESS DAYS only. No weekends or major holidays. Please allow up to 3 days for your order to be processed and up to 10 days for delivery.

Expedited Shipping:

For expedited shipping please email us at

International Shipping:

Unfortunately, Jetsetbella does not ship internationally at this time.